Customers Are Our Priority!

At Individual Software, we provide FREE technical support for all of our products. To get assistance, please fill out the required Service Request Form below so you will be in our customer database tracking system. You should receive a reply from a technician via e-mail. If you don’t receive an e-mail within 8 business hours or sooner, please check your spam folder. A Product Specialist will be assigned to your case. The Product Specialist will contact you by e-mail and/or phone until your technical problem is resolved. Our goal is to resolve your problem within 24-48 business hours.

We will need the following details to get started on your case:

  • Tell us about your computer environment. (i.e. our product and version, your computer operating system, other software installed, etc…)
  • Carefully note the steps you took to encounter the problem.
  • Carefully note the error messages you received (if any).
  • For product activation issues click here.

What you can expect next:

  • You should receive a reply from a technician via e-mail. If you don’t receive an e-mail within 8 business hours or sooner, please check your spam folder.
  • Please add individualsoftware.com to your address book or safe senders list to ensure our e-mails reach your inbox. If it is not there please e-mail or call so we can assist you: customercare@individualsoftware.com or call our Customer Care at 925-734-6767 ext 136.
  • You should receive a reply from a technician via e-mail. If you don’t receive an e-mail within 8 business hours or sooner, please check your spam folder.
  • Please add individualsoftware.com to your address book or safe senders list to ensure our e-mails reach your inbox. If it is not there please e-mail or call so we can assist you: click to email or call our Customer Care at 925-734-6767 ext 136.

Other solutions you may choose to try:

  • Have you tried to re-install the application with no other applications or programs running?
  • Most problems can be answered through the software Online User’s Guide, Help system, or at the Frequently Asked Questions section of the Web site.
  • Did you temporarily disable your Anti-Virus protection before installing (recommended)?
  • Does your computer environment meet the system requirements of the purchased product found on the products home page?

Service Request Form