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FAQs2022-12-13T00:38:27-08:00

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You will also find the latest software updates, patches, and product-specific solutions. We are dedicated to providing you with the most up-to-date resolutions to your inquiries, so check this web page for updates frequently.

What Should I Do If the Program Will Not Install?2022-10-22T23:10:52-07:00

If the program does not install, contact Customer Care at Individual Software by email or phone and we will help you install the product. Email: customercare@individualsoftware.com or call 800-822-3522 x136.

What Should I Do if the Activation Code Does Not Work?2022-10-22T23:10:20-07:00

First make sure you have entered the code correctly. There are no O’s, only zeros. If the activation code does not work, contact Customer Care at Individual Software by email or phone and we will assist you and provide a new code if needed. Email: customercare@individualsoftware.com or call 800-822-3522 x136.

Is There a Manual or Help Files for the Software?2022-10-20T00:59:22-07:00

All Individual Software’s products have a Help Section, with an extensive manual on How to Use the Product. If you do not find the answer you need, we provide FREE Technical Support. An expert on the product you purchased will assist you. To get assistance, email customercare@individualsoftware.com or call 800-822-3522 x136.

What Should I Do if the CD or DVD Does Not Work?2022-10-22T23:07:26-07:00

If you encounter an issue using the CD or DVD, contact us and we will fix the issue or provide a full refund. To get assistance, email customercare@individualsoftware.com or call 800-822-3522 x136

What Should I Do if My Computer Identifies Malware in the Software?2022-10-24T21:04:12-07:00

The software does not contain malware. This is your computer’s security software identifying a false negative. If this occurs, call us and tell us which security software you use so we can eliminate the false negatives and get the software running successfully. Email customercare@individualsoftware.com or call 800-822-3522 x136.

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